Privacy Policy Statement

Your privacy is important. We follow South African regulations and strive for full transparency in how your personal information is collected and handled.

What Data We Collect

We collect only the minimum personal information needed to provide our services, operate our site, and fulfill regulatory requirements. Information is gathered when you use forms, contact us, or interact with our site features.

  • Contact details you provide, like name, email, or phone, when using our forms or reaching out directly.
  • Information about your inquiry or consultation, such as the type of service requested or details shared in communication.
  • Technical data automatically collected, like your IP address, device information, and session activity, for security and analytics.
  • Preferences and consent records related to cookies, privacy settings, or marketing communications.
  • Any documents or supporting information you send during our consultation or correspondence.

Collected data may include your name, email, phone number, and details about your inquiry or engagement. We avoid unnecessary or excessive data collection and store information securely.

How We Use Your Data

Your personal data is used to deliver our services, manage your inquiries, improve our site, and comply with legal obligations. We recommend providing only information necessary for your request.

We also use data to enhance security, monitor site activity, and analyze service trends. These practices help us maintain site reliability and protect your privacy.

Your Data Rights

You have rights regarding your data, including access, correction, deletion, and portability, subject to applicable laws. Requests are handled promptly and securely.

Right to Access Data

You may request access to the personal data we hold about you at any time, subject to verification and legal requirements.

Right to Rectification

You can ask us to correct or update any inaccurate or incomplete personal data we hold about you.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements or obligations.

Right to Data Portability

You can request a copy of your personal data in a standard format, if technically feasible and legally permitted.

How We Share Your Data

We do not sell your personal data. Information is only shared with trusted service providers or regulators if required by law or for essential business operations.

When sharing data, we ensure it’s handled securely and only for the stated purpose. Third parties are bound by strict confidentiality and compliance requirements under South African law.

How We Protect Your Data

We use security measures—such as encrypted storage and controlled access—to protect your information from unauthorised access, loss, or misuse. Our team is trained to handle data in line with best practices.

Data is stored only as long as necessary for service delivery, legal compliance, or security. Once it’s no longer required, it’s securely deleted or anonymised.

Contact for Privacy Requests

For privacy questions or requests, contact our team. We respond quickly and keep your details confidential.
Office Address: 80 Strand Street, Cape Town 8000 South Africa
Phone Number: +27121087722
Email Address: content@nemoralune.sbs
1 / 3